Refunds & cancellation

This policy covers LightNote AI credit purchases and support for payment issues. Services bought from a proposal sender follow that sender’s agreement and applicable law. Nothing here limits rights that cannot be excluded under applicable consumer law.

If an AI action is charged but fails to complete, supported workflows attempt to restore the credits. Recovery may be pending while a failed or interrupted request is reconciled; do not assume an immediate balance change.

Check the operation status and credit history. If the charge remains unresolved, send us the account email, action, approximate time and any displayed reference. Credit recovery restores service credits; it is different from a refund to a bank account.

Contact us about a duplicate charge, an incorrect amount, credits that were not delivered, or a request to cancel an unused credit purchase. For an unused-credit request, stop using those credits while the request is reviewed.

Include the payment reference, account email, amount, date and reason. We review the payment record, delivery and usage before confirming an outcome. Submitting a request does not automatically initiate a cash refund. Used credits and completed AI actions need to be assessed in the context of the reported issue and any applicable rights.

Once a refund is approved and initiated, we will provide its status or reference. A payment refund reverses the corresponding purchased credits. Welcome or promotional credits are not redeemable for money.

Request a payment review →

For payments processed through Razorpay, refunds are returned to the original payment method. Razorpay describes normal refunds as taking approximately 5–7 working days after initiation; bank or provider issues can take longer. This estimate starts after the refund is initiated, not when an inquiry is submitted. See Razorpay’s refund information. Contact us with the refund reference if the expected period has passed.

A one-time credit purchase has no future renewal to cancel. Closing checkout before payment does not reverse a charge that has already completed. Deleting your LightNote account does not request a payment refund or establish that a separate recurring payment mandate was cancelled. Resolve outstanding payment questions and confirm any cancellation before deleting your account.

For a deposit or recurring service payment made through a proposal, contact the proposal sender first. Eligibility and service cancellation depend on the agreement you accepted and applicable law.

Where recurring billing is enabled, the sender can request cancellation at the end of the billing cycle. Cancellation must be confirmed with the provider; an error or pending request is not confirmation. Already completed charges are separate from stopping future charges. Contact LightNote support if the interface or displayed payment status prevents you from resolving the request.